FREE SHIPPING on orders over $100

Wax Mood Studio

Frequently Asked Questions

Everything you need to know about our candles, orders, and more.

Standard shipping takes 5-7 business days across Canada. We process and ship orders within 1-2 business days. You will receive a tracking number via email once your order has been dispatched.

Currently, we only ship within Canada.

Yes! We offer free standard shipping on all orders over $100 within Canada. Orders under $100 have a flat-rate shipping fee.

Absolutely! Once your order ships, you will receive an email with a tracking number. You can also check your order status anytime by logging into your account and visiting the Orders section on your dashboard.
Our candles are crafted with 100% natural soy wax, lead-free cotton wicks, and premium fragrance oils. We never use paraffin, synthetic dyes, or harmful chemicals. Every ingredient is carefully selected for a clean, long-lasting burn.
Our standard 340g candle provides approximately 50-60 hours of burn time, while our smaller 170g candle burns for 25-30 hours. To maximize burn time, always trim the wick to 5mm before each use and allow the wax to melt to the edge of the container on the first burn.
Our candles are made with natural ingredients and do not contain harmful toxins. However, we recommend burning candles in a well-ventilated area and keeping them out of reach of pets. If your pet is particularly sensitive to scents, consider using our unscented soy candles.
For the best experience, trim the wick to about 5mm before each lighting. On the first burn, let the wax pool reach the edges of the container to prevent tunnelling. Keep the candle away from drafts, and never burn for more than 4 hours at a time. Store in a cool, dry place away from direct sunlight.
We offer a 30-day return policy for unused and unopened items in their original packaging. If you are not satisfied with your purchase, please contact us within 30 days of delivery to initiate a return. Items must be in their original, unused condition.

To start a return, please email us at [email protected] with your order number and reason for the return. Our team will review your request within 1-2 business days and provide you with a return shipping label and instructions.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.
We take great care in packaging our candles, but if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Yes! We love creating custom candles for special occasions such as weddings, corporate events, and gifts. Please contact us at [email protected] with your requirements, and our team will work with you to create the perfect custom candle. Minimum order quantities may apply.

We accept Visa, Mastercard, American Express, PayPal, and Cash on Delivery. All online transactions are secured with SSL encryption to ensure your payment information is protected.

You can reach us by email at [email protected], by phone at +1 (431)554-8401, or by visiting our Contact page. Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM .

Still Have Questions?

Our team is here to help. Reach out to us and we will get back to you within 24 hours.

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